Refund policy

At Soak In Love, we value your satisfaction and strive to ensure a smooth shopping experience. Please read our return and refund policy carefully to understand how we handle product returns and refunds.

1. Eligibility for Returns

1.1. Returns are accepted only for products that are:

  • Damaged during transit.
  • Defective upon delivery.
  • Incorrect items received (different from the order placed).

1.2. Products must be unused, unopened, and in their original packaging to be eligible for a return.

1.3. Return requests must be initiated within 48 hours of receiving the product by contacting our customer support team.

2. Non-Returnable Items

2.1. The following items are non-returnable:

  • Products that have been opened or used.
  • Items purchased on sale or during promotions (unless defective or damaged).
  • Gift cards or promotional items.

3. How to Initiate a Return

3.1. To initiate a return, please follow these steps:

  • Contact our customer support team via soakinloveofficial@gmail.com or call +92 339 2299777 within 48 hours of delivery.
  • Provide your order number, a description of the issue, and, if applicable, images of the damaged or defective product.
  • Upon approval, you will receive instructions on how to return the product.

3.2. Customers are responsible for shipping the product back unless it was delivered damaged or incorrect.

4. Refund Process

4.1. Refunds will only be issued for approved returns.
4.2. Once the returned product is received and inspected, we will notify you about the approval or rejection of your refund request.
4.3. Approved refunds will be processed as follows:

  • Prepaid Orders: Refund will be credited back to your original payment method within 7-10 business days.
  • Cash on Delivery Orders: Refunds will be issued as store credit or via bank transfer within 10-12 business days.

5. Exchange Policy

5.1. Exchanges are subject to product availability and can be arranged for damaged or defective items.
5.2. If an exchange is not possible, a refund will be issued instead.

6. Shipping Charges

6.1. Original shipping charges are non-refundable unless the return is due to a mistake on our part (e.g., wrong or defective product).

7. Contact Us

For further assistance or to initiate a return, please reach out to us:
Email: soakinloveofficial@gmail.com
Phone: +92 339 2299777

We are committed to resolving any issues promptly and ensuring your satisfaction with our products. Thank you for shopping with Soak In Love!